I am a dedicated professional with a passion for improving efficiency and customer satisfaction. My experience spans various industries, including healthcare, telecommunications, and retail. I thrive in dynamic environments, where I leverage my strong communication and management skills to ensure smooth operations and exceptional service.
My skills are diverse and encompass a range of areas, from electronic health record systems to conflict management and customer service. I am always eager to learn and expand my expertise, aiming to become a well-rounded professional who can excel in any situation. I approach every challenge with a commitment to excellence and a drive to exceed expectations.
Ensure exceptional customer experiences and retention through efficient service delivery and effective problem-solving.
At AT&T, I handled over 25 customer interactions daily, providing personalized, friendly, and efficient service. I memorized company products and services to quickly address customer inquiries, diagnose technical issues, and resolve billing concerns, leading to high customer satisfaction and retention.
At McDonald's, I managed a team of over 20 employees per shift, ensuring the delivery of 50-100+ meals per hour. I analyzed customer issues to resolve conflicts promptly and maintained high standards of professionalism, resulting in positive customer experiences.
Streamline operations and enhance data accuracy through effective management and utilization of technology.
At Family Health Care Centers of Greater Los Angeles, I managed inbound and outbound calls for scheduling appointments across six health clinics. I proficiently utilized Electronic Health Record (EHR) systems to document patient information accurately, contributing to smooth patient flow and operational efficiency.
At Lighthouse, I oversaw inventory control and managed large-scale events, handling products on the sales floor and backroom daily. My attention to detail and organizational skills ensured inventory goals were met and exceeded, and events were executed flawlessly.
Drive team performance and growth through strong leadership and continuous staff development.
As a Department Manager at McDonald's, I scheduled and led a team of 75+ employees, adjusting schedules to meet labor targets and ensure smooth operations. I conducted performance appraisals and coached staff development regularly, fostering a collaborative and high-performing team environment.
At Lighthouse, I managed day-to-day operations and staff, understanding employee positions well enough to perform their duties in their absence. My leadership ensured operational efficiency and high standards of service, contributing to the overall success of the gallery.